We know you will love everything from us! We only process 1% of refunds per year! That's how much our clients hold onto and cherish their Paul Ropp.

However, in case you didn't care for something, you have a full 30 days from the time you receive your item to return it.

To be eligible for return, your item must be in the same condition that received it; unused, unwashed, with original tag and original packaging.

Any shipping costs to return and re-ship requests will not be paid for by client.

Please contact us at returns@paulropp.com for return instructions and a return label. $7.95 will be deducted from your purchase for return shipping.

To return your product, please mail your product to: Jln. Pengubengan 1x, Kerobokan, Kuta, 80361 Bali, Indonesia

Depending on where you live, the time it may take for your exchanged product to reach you may vary. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance.

We cannot grant refunds but an exchanged item will be assigned an equal online store credit.

We process and ship all orders within 2-8 business days of order receipt. Hand cut silk can typically take up to 8 days, since it is cut to order.

Please let us know if there is a rush with an order and we will see what we can do.

Tracking numbers are provided upon shipment

Shipping is calculated by weight and zone.

Free shipping is offered for orders over $150

We ship by DHL and TNT

We accept all major credit cards as well as bank transfer. Please contact us via WhatsApp for bank transfer.

The taxes we charge on merchandise are based on state and local tax laws and tax rates. The tax for an order depends on the delivery address and the location from which the order is shipped.

Where required, tax is also applied to the shipping and handling charges.

To order by WhatsApp please contact us. Be sure to have all the details of your desired purchases handy, as well as your method of payment.